Call Center Assistant Manager

CALL CENTER EFFICIENCY

Manage & control the Call Center Agent headcount
Lead, supervise & develop a team of call center agents to handle both inbound (IB) and outbound (OB) calls efficiently
Conduct regular performance evaluations and provide constructive feedback or solution for continuous improvement to ensure performance and productivity of Call Center Agent
Make the report to Head of Service & be responsible for all activities of Call Center team
Manage and ensure call center best practices to enhance customer satisfaction and meet the KPIs

OPERATIONAL OPTIMIZATION

Manage and control the working schedule of Call Center Agent to ensure the working efficiency
Collaborate with service centers and related teams to ensure timely and accurate resolution of customer issues
Build and implement an effective processes for call center operations

All of the other related task assigned by Head of Service

Education background:

Bachelor degree in related major

Working experience:

At least 3 years of working experience as Team leader/ Supervisor role in Call Center or Customer Service
Having experience in Home Appliance or Consumer Electronics company is referred

Skills:

Demonstrable ability to lead and manage team
Fluency in English
Excellent in communication and interpersonal skills
Strong problem solving & negotiation skills

Attractive compensation package including achievable Performance Bonus and 13th- Month Bonus.
Annual company trip, year- end/New year party, team- building activities, Happy hour,...
Diverse & International Working Environment with Agile culture.
Full health insurance package, Training course and LinkedIn Learning for you.
There is a shuttle bus from HCM to Bien Hoa
Flexible working environment and place together with high- end working equipment.

Cập nhật gần nhất lúc: 2024-01-15 11:15:28