Butler - The Vietage by Anantara

Anantara is a luxury hospitality brand for modern travellers, connecting guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
The Vietage by Anantara is a 12- seat reservation- only carriage on the daily return railway route between Da Nang- Quy Nhon- Nha Trang in South Central Vietnam, offering luxury train travel experiences for guests exploring Vietnam. The Vietage departs from Da Nang station every morning for the six- hour journey to Quy Nhon then Nha Trang and returns
Job Description
Vietage Team Members – Butlers always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
To maintain strict security measures when entering guest cabins, to maintain the privacy rights of our guests.
Performs other job- related duties as Manager / Supervisor assigned
Maintain the carriage in accordance with standards at all times
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Follow all safety policies to ensure a safe work area
To understand and adhere to all train policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
To have a full knowledge of the services and facilities provided by Vietage to answer any questions the guests may have.
Learn and correctly use the Point- of- Sale equipment and follow procedures
Develop a complete knowledge of menus
To work as a team with colleagues in all functions of the train, to ensure timely service and a smooth- running operation.
Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
Follow all reasonable work- related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the train.

Experience as a Butler or similar role in the hospitality industry
Commitment to a high level of customer service
Knowledge of food and wine pairings is a plus
Ability to adapt to a fluid environment
Ability to handle sensitive matters with efficiency and discretion
Strong multi- tasking skills
Excellent organizational skills
Knowledge of area restaurants, theaters and other attractions
Excellent English communication skills.
Strict attention to detail

2 days off/ week, 14 annual leaves/ year, birthday leave
Professional and friendly working environment
Uniform, meals, accommodation, shuttle bus are provided
Social Insurance in probation time
24h accidental insurance,

Cập nhật gần nhất lúc: 2025-10-18 14:05:03