Business System Specialist (AI & Process Digitalization)

Reporting Line:

Dotted- Line Report: IT Manager, Business Control Manager
Direct Report: Finance Director

Position Summary:
This role focuses on translating business needs into system solutions, driving automation, and improving data visibility and decision- making through digital tools and AI- enabled processes.
The Business System Specialist acts as a bridge between Operations, Finance, and IT to lead business system improvements, AI adoption, and process digitalization initiatives.
Key Responsibilities:
Business Process Analysis & Digitalization
- Analyze existing business processes across operations, finance, and supply chain.
- Identify opportunities for automation, system enhancement, and digital workflows.
- Lead process re- engineering initiatives to improve efficiency, accuracy, and scalability.
- Ensure digital solutions (such as Office 365) align with business objectives and user needs.
AI Adoption & Use Case Development
- Work with Operations and IT to pilot and implement AI- enabled solutions.
- Support change management and user adoption of AI tools.
- Monitor performance and benefits realization from AI initiatives.
- Identify and propose practical AI use cases (e.g., forecasting, reporting automation, anomaly detection).
System Implementation & Integration
- Define business requirements, conduct UAT, and support system go- live.
- Ensure data integrity and proper system controls are embedded.
- Act as business lead for ERP, reporting, workflow, or system enhancement projects.
- Coordinate with IT vendors, developers, and internal stakeholders.
Cross- functional Coordination
- Continuously identify opportunities for further digital and system improvements.
- Develop dashboards and reports to improve management visibility.
- Track project progress, risks, and benefits.
Reporting & Continuous Improvement
- Develop dashboards and reports to improve management visibility.
- Track project progress, risks, and benefits.
- Continuously identify opportunities for further digital and system improvements.

Qualifications & Requirements:
- 5+ years of experience in business systems, process improvement, or digital transformation roles.
- Good communication skills to work across business and technical teams.
- Hands- on experience in ERP go- live projects, either in- house or from ERP vendor / consulting backgrounds, including at least one full- cycle implementation (requirements, UAT, go- live, stabilization).
- Strong problem- solving mindset with hands- on execution capability.
- Bachelor’s degree in Information Systems, Business, Finance, or Engineering.
- Fluent in Vietnamese and English.
- Experience working with AI vendors or consultants to implement AI- driven business or process automation solutions.
- Willing and comfortable to regularly walk the shop floor.
- Strong understanding of business processes in operations and finance.

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Cập nhật gần nhất lúc: 2026-03-07 04:55:02