Business Solutions & Information System (IS) Director (Warehouse Solutions & IS Director)

MAIN MISSIONS :
The Business Solutions & Information Systems (IS) Director plays a pivotal role in shaping the company’s operational, technological, and continuous improvement strategy across both transport and warehouse activities. This role ensures that the organization’s systems, processes, and solutions support long- term growth, innovation, and operational excellence. This role ensures seamless coordination throughout the entire customer lifecycle from pre- sales solution design, implementation, and operational ramp- up to ongoing performance optimization. This role ensures that all systems, processes, and methodologies enable safe, efficient, and high- quality logistics operations. By leveraging best practices, digital tools, and data- driven continuous improvement, the role drives operational excellence, cost optimization, and service reliability. Through strong leadership of business solutions, IT, continuous improvement (CI), methods & processes, and solution design teams. The BSSI director ensures scalable, customer- centric solutions that support business growth and long- term profitability
DETAIL OF DUTIES AND RESPONSIBILITIES:
Strategic Leadership & Governance
● Ensure alignment between operational needs, customer expectations, and technology investments.
● Provide executive insights to guide decision- making and operational planning.
● Develop strategic roadmaps for IS, CI, costing methodologies, and process standardization.
● Shape and execute the company’s strategy for digitalization, process excellence, and operational development.
Information Systems & Technology Management
● Ensure system reliability, cybersecurity, and infrastructure scalability across all sites.
● Manage technology vendors, software contracts, and service- level agreements.
● Supervise the design, configuration, improvement and integration of systems for new and ongoing activities, including internal systems (MySCM, Urbantz) as well as external ones (WMS, TMS & OMS by Smartlog)
● Develop layouts and Business Requirement Documents (BRD) for new implementations in support of Project Management.
● Promote automation and digital tools supporting safe, efficient operations.
● Lead IT governance, data quality, master data management, and business reporting.
Solution design & Customer Solutions Support
● Support sales and commercial teams with accurate, competitive, and sustainable costings for RFQs/RFPs.
● Lead the solution design team responsible for pricing, activity- based costing, and solution feasibility assessments.
● Ensure cost- to- serve visibility and profitability analysis for existing and new customers.
● Develop and maintain costing models for warehousing, transportation, and value- added services.
Project Management & Implementation
● Coordinate cross- functional teams during customer onboarding and operational go- live.
● Define project governance, prioritization frameworks, and resource allocation.
● Ensure successful project delivery (scope, budget, timeline).
● Lead the Project Management Office (PMO) overseeing operational, digital, and customer- implementation projects.
Methods & Processes Optimization
● Ensure alignment between system capabilities and operational processes.
● Identify process gaps and inefficiencies across all sites and functions.
● Promote a culture of safe operations through rigorous process design and adherence.
● Harmonize processes to improve service consistency and protect operational quality.
● Define, standardize, and maintain operating procedures (SOPs) for transport and warehouse operations inline with Group standards and requirements.
Continuous Improvement (CI)
● Lead the organization’s CI program using Lean, Six Sigma, Kaizen, and other industry methodologies.
● Conduct structured problem- solving (DMAIC, 5Why, Value Stream Mapping).
● Build CI capability through training, coaching, and structured workshops.
● Develop CI roadmap and KPIs aligned with customer satisfaction, productivity, and cost targets.
● Deliver measurable improvements across operations, safety, quality, and efficiency.
Cross- Functional Collaboration
● Work closely with Operations, Sales, HR, and Finance.
● Engage customers during solution validation, project implementation, and continuous improvement phases.
● Support commercial teams during pre- sales with costing, solution input, and customer presentations.
● Ensure smooth handover between costing- implementation- operations teams.
Team Leadership
• Foster a culture of safety, innovation, accountability, and continuous improvement.
• Develop team capabilities through coaching, performance management, and training.
• Lead multidisciplinary teams: Solutions design, IT, Project Management, CI, Methods& Processes.

Essential Qualifications:

● Good English skill in both oral and writing

● Bachelor degree or higher in an engineering field.

● Knowledge in IT & Warehousing & Transport System solutions

Experience:

Minium 8- 10 Years experience of logistics, solution design

Skills and Knowledge:

● Excellent analytical skills

● Team player, maturity and professionalism

● Customer focus: establish the effective relationships with customers both internal and external

● High level of autonomy and leadership

● Alignment with company competency model “FM Way”:

Lead performance- motivate teams on ambitious yet achievable goals. Give clear direction to drive success, balancing quick wins and long- term achievements. Recognise success.

Lead change- explore opportunities and risks in the environment. Promote a culture of resilience and energy within continuously evolving environments.

Lead organization development- guarantee respectful and ethical behaviors throughout the organization. Encourage a learning and collaborative environment.

Set up an innovation mindset- transform any event in a learning experience for the team. Promote creativity, open new opportunities and push boundaries.

Drive teams with purpose- define and share a vision and strategies ensuring teams understand the value and purpose of their contribution.

Design strategy- define an appropriate strategy addressing business stakes with both ambition and pragmatism.

JOB ENVIRONMENT :
The job holder will manage a team: yes
Travel Requirement: Predominantly Nationwide
Budget responsibility: yes
Direct manager: Managing director
Functional manager: Chief customer experience, sustainable development, business solutions & technologies officer

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-25 05:00:05