BUSINESS PROCESS MANAGEMENT SPECIALIST

Job Purpose or Summary
Provide support in designing business processes and coordinating the execution of continuous improvement programs and performance management to improve customer satisfaction, service quality, cost reduction, risk and compliance management, and employee engagement.
Main Responsibilities
Prepare training materials and conduct training SOP/ Policy/ Regulations (when requested)
Collect and compile files of current processes and needs for process development/improvement of departments, as a basis for annual planning.
Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
Develop new documents, review documents according to approved plan or requirements from assigned departments
Warning and proposing solutions for new risks that may arise due to changes in laws leading to changes in processes
Work collaboratively across all departments to define and analyze the problems in business operations for process improvement;
Printing, submitting for approvals, and issuing approved documents; managing and updating Pharmacity’s documentation (Pharmacity WIKI Library); providing documents to departments and other parties upon request.
Strive to reach the Company’s Vision and live with our Core Values: Customer First – Ownership – Collaboration – Innovation- Trust
Consult Risk Management and Internal Control on risk management in operational activities when developing processes, policies, regulations... to build control points in documents.

Related experiences: At least 02 years working experience in Business Process
Professional major: Economic, Finance Knowledge about ISO, Six Sigma, QMS is a plus
Computer usage ability: MS. Office (word, excel, power- point)
Education: Bachelor Degree
2nd language ability: Good at English (both writing and verbal communication)
Essential Capabilities
- Ability to analyze data, compose documents in systematic approach (SOPs, policy…)
- Ability to learn and apply new technologies, standards, concepts, methodologies…
- Business Acumen & Partnership: ability to understand the business and align operating activities to meet company’s goals;
- Ability to communicate and drive change management and continuous improvement;
- Well organized, ambitious, flexible but decisive, creative thinking and initiative;
Additional Notes: Travel when required

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-10-06 13:35:03