Overview of Position
• Establish, build and develop relationships with internal and external customers who have the ability/ potential to become premium players.
• Responsible for finding and retaining guests
• Keep relationship/ interaction frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.
• Develop and coordinate Player Development programs to attract, acquire and host high- value players as well as ensure guest satisfaction and return.
• Be a guide to Hosts and approver of various Host player requests.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Key Functions
• Ensure hygiene at workplace and public areas.
• Ensures all Business Development Representative (BDR) stay well informed of all special event and promotion.
• Knowledge and be able to explain games regulations, marketing promotions and programs.
• Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.
• Represent a BDE at on and off property events
• Resolve and handle customer’s issues and complaints in a professional, efficient and courteous manner.
• Monitor player&039;s visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)
• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.
• Identify/ improve/ track of existing products/services and/or progress on new initiatives.
• Other tasks assigned from higher manager
• Track and report weekly/ monthly/ annual to the BDM
• Ensures compliance with all Palazzo Club standard during all aspects of work.
• Coordinate with internal teams to ensure events and promotions align with business objectives.
• Maintain players’ database and develop guest list for special events
• Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.
• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.
• Assist BDM in planning and execution of special events/ business development programs.
• Collect all information to brief the staff how to execute/ assign
• Recommend locations for Player Development
• Guide to BDR and approve of various BDR player requests.
• Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.
Job Requirements:
• Knowledge of credit process and procedures
• Customer- oriented mindset with a passion for delivering excellent service.
• Strong analyze and interpret departmental demands and results
• Possesses strong leadership skills and self- confidence.
• Perform assigned duties under frequent time pressures in an interruptive environment.
• Excellent communication, negotiation and interpersonal skills.
• Be a strategic, analytical, ethical, and effective motivator.
• Strong understanding of the gaming industry.
• Ability to work independently, handle multiple tasks, and meet deadlines.
• Knowledge and experience player tracking systems.
• Knowledge of Microsoft Office
• Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point
• Knowledge local laws, codes, and regulations.
• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.
• Be flexible in shift working and time schedules as needed.
• Strong solve and handle complex problems.
• Must have at least 5 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.
