Business Academy Manager - NAB Vietnam

ABOUT THE JOB
You will establish & implement a seamless learning, training, and capability development experience for our colleagues by designing and building our content delivery mechanism, platforms, methods, and channels. You will work with stakeholders and multiple business domains to bring the voice of our customers to our colleagues, identify learning needs from our teams, and deliver on the vision and roadmap aligning with NAB Vietnam and our global strategy.
Business Academy from NAB Vietnam is an initiative focusing on providing business context, bringing our employees closer to our customers via uplifting business competency, transfer domain knowledge across multiple programs, create opportunities for colleagues to speak with NAB bankers and front- line roles to gain insights and have better understanding the customers’ needs for continuous improvement.
MAIN RESPONSIBILITIES
- Customer Obsession – have strong understanding of customer centric design, a high level of research capability, and the ability to translate customer and market needs into ideas and initiatives
- Stakeholder Management – manage expectations, measure impacts, and present achievements. Negotiate with stakeholders and build senior leader relationship to assure alignment and engagement.
- Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
- Knowledge Management – have strong understanding of knowledge management and capability development, can conduct learning need analysis, build learners’ journey map, and cater data driven solutions based on users’ needs and alignment with our global strategy.
- Strategizing and Planning – build visions, create roadmap, and determine major milestones for delivery. Scope and build framework to prioritize deliveries based on target users’ needs and stakeholders’ demands
- Risk and Governance Management – ensure all our programs comply to financial service regulatory and understand technology risk management and vulnerabilities.
- Project Management – define scope and manage resources across multiple different projects based our defined goals and strategy
- Leadership and People Management – manage, coordinate, prioritize, and define shared goals and outcomes, leadership of a fluid squad of proactive members,
- Documentations, Measurement, and Reporting – enable delivery through responding to key questions, make decisions, review work items, plan, track & report progress, measure success/learnings. Capture and report on metrics for key areas, provide mechanism for feedback loops and NPS requirements.

Hybrid and flexible working environment
Very competitive remuneration package
Build products for millions of users in Australia

Cập nhật gần nhất lúc: 2026-03-12 18:45:03