Brand & Customer Experience Staff

Job Summary:
The role focuses on supporting the execution of brand management initiatives, ensuring consistent implementation of brand campaigns across all channels and materials. It also involves improving customer experience by gathering insights, identifying pain points throughout the customer journey, and leading cross- functional teams to drive enhancements.
Collaboration with internal teams, including Sales, Marketing, Aftersales, Product, and Customer Success, is essential to align brand and customer experience strategies. Additionally, the role requires monitoring market trends and competitor activities to deliver informed recommendations that support brand positioning and customer experience improvements.
Job Descriptions:
Core Responsibilities:
• Communication & Coordination: Align brand and CX strategies across departments.
• Market Research: Monitor industry trends and competitors for insights.
• Brand Management: Develop and execute brand campaigns, ensure consistency, and analyze performance.
• Customer Experience (CX): Support CX projects and journey mapping, gather feedback, and collaborate cross- functionally for seamless customer experiences.
Minor Responsibilities:
• CSR Activity Management: Collaborate on Corporate Social Responsibility programs.
• Brand Reputation Management: Monitor brand reputation through media analysis, social listening, and customer feedback. Build and maintain positive relationships with key stakeholders.

Qualifications:
• Excellent English proficiency (all 4 skills).
• Customer centric mindset, proactive, collaborative, and independent work ethic.
• Strong presentation, communication, negotiation, and project management skills.
• Knowledge of automotive sales & marketing, branding, and customer experience.
• Bachelor’s in marketing, communications, or a related field.

Benefits
• Annual performance & salary review
• Competitive salary
• Additional public holiday days- off
• Premium health care package
• Transportation & meal allowances

Cập nhật gần nhất lúc: 2025-06-19 03:20:03