Branch IT Administrator

Shuttle bus service will be provided. Candidates living in Binh Duong near the plant are preferred.
Major Actions and Support Actions1. Serve as a local point of contact for end users seeking technical assistance2. Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules3. Provide step- by- step training for end users and document internal procedures4. Direct significant, unresolved, or recurring issues to the next level of support personnel5. Provide accurate information and technical assistance support on IT products, services, software, and hardware6. Log all service interactions and their resolutions7. Pass on any feedback or suggestions by end users to the appropriate internal team8. Stay current with system information, changes, and updates9. Assist the IT team in other duties as deemed necessary10. Travel between area facilities to support locations within the region
POSITION SUMMARY (Objective/Purpose of Position):Provides fast and useful assistance for all computer applications and systems, responsible for application and hardware installation and maintenance for branch 0982.
Working location: Factory D2.02, D2.03, D2.04, D2.05 Lot C- 7- CN, Road N17, Bau Bang Industrial Park Expansion, Lai Uyen Town, Bau Bang District, Binh Duong Province, Vietnam

Educational requirements, Certifications:
• Bachelor’s degree in computer science or relevant majors
• Proficiency in English
Experience:
1- 2 + years of experience in an IT Professional support role, with a focus on researching, analyzing, and interpreting system infrastructure and application problems
KNOWLEDGE, SKILLS AND ABILITY:
(List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):
• Customer- oriented and ability to stay calm under pressure
• Proficiency in English
• Ability to diagnose and resolve technical issues without direct supervision
• Keen attention to detail, memory of patterns, and interest in problem solving
• Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Experience with Endpoint Central and ServiceNow a plus
• Ability to lift up to 45 lbs.
• Must have the ability to adapt quickly
• Strong communication and organizational skills

Administrative support for various tasks
Employee engagement initiatives
Competitive compensation and benefits programs
Canteen management

Cập nhật gần nhất lúc: 2025-09-08 09:55:03