DEFINITION OF THE BILLING CLERK POSITION:
Please note that this department supports customers in making payments as part of the debt forgiveness/reduction offer agreed upon between the customer and the bank. This is NOT a debt collection or handling department.
After the customer signs the contract to join the program, the company will assist in creating an account to ensure savings and payments are made according to the plan established by the company.
The role of the Billing Clerks is to act as a liaison, supporting customers throughout the payment process with information regarding their accounts, figures, documentation, and other related matters.
JOB RESPONSIBILITIES:
Settlement Monitoring: Ensure client settlements remain in good standing by proactively following up on payments.
Creditor Follow- ups: Regularly check with creditors on pending or missed payments to prevent settlement voids.
Payment Issue Resolution: Identify and resolve any payment- related issues that may impact the settlement process.
Perform additional duties as assigned by management to support departmental and organizational goals.
Settlement Disputes: Handle dishonored settlements by negotiating with creditors and disputing unfair cancellations.
Client Protection: Ensure that clients’ settlement agreements are honored by creditors and take necessary steps to protect their agreements.
Creditor Payment Coordination: Call creditors to confirm, schedule, and execute settlement payments.
REQUIREMENTS:
Strong problem- solving and communication skills.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Ability to calculate quickly and accurately.
Fluency in English, with an IELTS score of 6.5 or higher or equivalent certificates/degrees (mandatory requirement) as the working market is 100% US, work with partners and banks in the US.
Proficiency in meticulous attention and focus on every detail.
Graduated from a College/University or higher, preferably in the following majors: Finance, Banking, Accounting, International Business, Commerce, etc.
Preference will be given to candidates with experience working at Banks/Financial Institutions and a solid understanding of payment processes.
Proficient in Microsoft Office.
No experience required, training will be provided at the start of the job.
