SCOPE OF POSITION
• Deep understanding of market trends and consumer preferences, defining the drinking experience, setting the establishment apart in a competitive landscape
• Develop and monitor beverage budget, oversee inventory levels, beverage costs; produce guidelines for preparation of bars and presentation of beverage products
• Oversee all beverage operations in F&B Outlet department, involve a strategic blend of creativity and business acumen for development of innovative beverage programs that not only captivate guests but also enhance the establishment’s reputation and profitability
RESPONSIBILITIES AND ACCOUNTABILITIES
• Comply with all of the Company&039;s regulations and policies from time to time (including, but not limited to Internal Labor Regulations, Code of Conduct, Internal policies …)
• Produce bi- weekly report about area of improvement for all bars.
• Conduct regular spot checks across all front and back bar areas to ensure strict adherence to operational standards and consistency in service quality.
• Ensure all bars are in compliance with applicable policies & procedures and Vietnam local laws.
• Maintain positive client and guest relations; respond to client requests and ensure alignment with company standards; investigate and follow through on client and guest complaints.
• Maintain a clean, safe, hazard- free work environment within all areas of responsibility.
• Enhance team members’ expertise in beverages and wines through structured education programs, continuous training, personalized coaching, and constructive performance counseling to foster professional growth and service excellence.
• Oversee the maintenance and repair of beverage equipment to ensure operational efficiency and minimize downtime.
• Monthly check beverage costs of entire F&B Outlets, provide action plans/suggestions to maintain beverage cost in line with budget.
• Develop and implement beverage menus, ensuring a diverse selection that meets the establishment’s standards and customer preferences.
• Develop budget and monitor profitability of Beverage operations; recommend and establish pricing and portions for products and services within approved profit and plan guidelines.
• Regularly conduct wine knowledge training from basic to intermediate level for outlet managers and line staffs; select and build an internal wine sommelier team to support wine sales at dining outlets.
• Stay abreast of the current beverage trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Produce and keep updated of master wine list, master beverage list and master beverage recipe, beverage operating standards.
• Directly communicate with all outlet managers and line team members on daily needs, requirements and expectations for beverages.
• Analyze sales data and customer feedback to identify trends, adjust offerings, and improve the beverage program’s profitability and popularity.
• Monitor beverage par levels and implement ordering strategies to maintain optimal stock while minimizing waste and overstock.
• Enforce compliance of the alcoholic beverage regulations/Responsible Service of Alcohol; safety and sanitation protocols to comply with health regulations and standards.
• Provide strategic and hands- on leadership for all Beverage operations, including talent acquisition, training, workforce scheduling, performance management, and corrective actions, while consistently auditing and monitoring service quality to uphold brand standards and operational excellence.
• Coordinate with the marketing team to promote beverage offerings through events, tastings, and special promotions to attract and retain customers.
• Perform all other duties as assigned by the Head of Division from time to time, within the scope of job position.
• Ensure the effective transfer of in- depth knowledge of wines, spirits, and mixology to the team, enabling them to make informed recommendations and deliver beverage pairings that elevate and enrich the guest dining experience.
