Bellman/ Nhân viên phụ trách hành lý

Other tasks assigned by manager/ supervisor
Guide the guest to the Front Desk and wait behind the guest during the check- in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
Maintain a spotless Porte Cochere and Drive way
Adhere to guest checking in and checking out procedures pertaining to baggage handling
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a willingness to please attitude and give undivided attention to any approaching guest

Required Skills:

Able to read and write English
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Qualifications:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

6 months experience in guest service or customer service, or an equivalent combination of education and experience

International training opportunities and career development
Competitive salary and benefits package
Other benefits as per Hotel policies
Dynamic and international working environment

Cập nhật gần nhất lúc: 2024-03-26 10:10:08