Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that guest history records are accurately maintained and all repeat guests are pre- registered.
Submits all guests/employees incident reports.
Personally and frequently verify that guests are receiving the best possible service during check- in and check- out.
Ensures that the area is managed well by the respective team and deliver the brand promise.
Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Coordinates VIP movements with relevant Departments as advised.
Assists the Concierge Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
Responds to changes in the Rooms function as dictated by the industry, company and hotel.
Reports and records “Lost and Found” items.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures high standards of personal presentation and grooming.
Attends and contributes to all training sessions and meetings as required.
Ensures the strict control of room keys.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Carries out any other reasonable duties and responsibilities as assigned.
