BELL ATTENDANT

Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Carries out any other reasonable duties and responsibilities as assigned.
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
Hails taxis and answers guests’ inquiries.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Ensures vehicle&039;s license number, type are logged down on the luggage tags for future reference.
Ensures all messages of any kind are promptly delivered to the guest’s room.
Provides excellent service to internal customers as appropriate.
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
Delivers and picks up guest baggage as assigned by Team Leader – Concierge.
Escorts guests to their rooms, explaining all in house and room facilities.
Prevents entrance of unauthorised or undesirable persons; keeps main entrance and driveway neat at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner; feedbacks guests complaints to Assistant Manager- Front Office immediately.
Delivers the brand promise and provide exceptional guest service at all times.
Directs guest and visitors to any of the Hotel’s facilities.
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
Attends and contributes to all training sessions and meetings as required.
Maintains and cleans all equipment at Bell Desk to maintain a professional image.
Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Assists to direct traffic in the hotel’s driveway.
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest’s luggage to their room in an efficient manner.
Ensures high standards of personal presentation and grooming.
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Basic English for communication.
Previous experience in Front Office/Concierge operations, ideally in a luxury or 5- star hotel.
High school diploma or GED.
Flexible to work shifts, weekends, and holidays.

A Diverse & Inclusive workplace culture where you truly belong
Exclusive discounts on F&B and Friend & Family rates
12 complimentary nights at Hyatt Hotels worldwide
Duty meal and provided Uniforms
Service charges
Opportunities for career growth

Cập nhật gần nhất lúc: 2025-10-22 22:20:03