Bar Captain / Tổ Trưởng Quầy Pha Chế

Operations

Ensure all food & beverage items are served according to standards while consistently promoting and up- selling menu items and other outlets.
Manage reservations, confirmations, cancellations, and provide accurate order- taking and service based on guest preferences.
Oversee station activities, assist in stock requisition, and support other F&B outlets during busy periods.
Support daily opening/closing procedures and ensure all setups meet standards. Supervise junior staff and casual workers to complete tasks efficiently.
Deliver personalized service by remembering guest preferences, follow HACCP guidelines, and handle guest complaints professionally while reporting issues to management.

Other Responsibilities

Maintain full knowledge of menus, preparation methods, and hotel services; understand all safety and emergency procedures.
Perform additional duties assigned by management.
Attend briefings, trainings, and report to duty with proper uniform and grooming.

Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 1 year of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint
Service oriented with an eye for details
Good communication and customer contact skills
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language

- International working environment. Hotel Trade Union provides support and consultation to the employees.
- Fully paid annual leave, public holidays and other personal leave as per the law.
- Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.
- Staff meals during working hours.
- Competitive package of salary, service charge distribution, incentive program and 13th month salary as per hotel policies
- Uniforms provided and laundry service.
- Risk personnel insurance 24/7 and health insurance provided as per hotel policy.
- Wellness programs and team- building activities.
- Strong focus on career development, training programs, and advancement opportunities within the Accor Group.
- Comprehensive social insurance as per the law upon signed employment agreement.
- Supportive and multicultural workplace with opportunities for internal promotion.

Cập nhật gần nhất lúc: 2025-12-30 10:05:02