The Banquet Sales Manager is responsible for performing related sales functions for all conventions, meetings, wedding receptions, banquets andsocial events
Managing Sales Activities
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Maximizes revenue by up- selling packages and creative food and beverage.
Develops menus which drive sales.
Understands the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Manages catering sales revenue and operation budgets, and provides forecasting reports.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
Designs, develops and sells creative catered events.
Manages sales efforts for the hotel including local corporate and social catering.
Works collaboratively with off- property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Responds to incoming catering opportunities for the hotel.
Participates in and practices daily service basics of the brand.
Providing Exceptional Customer Service
Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.
Additional Responsibilities
• Performs other duties, as assigned, to meet business needs.
