Banquet Manager

This position is responsible for the organization, planning and directing of overall daily banquet event operation with responsibility for its profitability and revenue generation. Maintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guests’ expectation/ VOG target.
Banquet Operation

Conduct departmental daily briefings to ensure that all related necessary information is well received by team members.
Communicate regularly to all team members regarding guest feedback, satisfaction and dissatisfaction received
Take charge of banquet event operation
Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
Implement appropriate and effective measures to keep costs and expenses within budget
Attend pre- function meeting with Event Organizers, communicate information and changes to colleagues and relevant departments.
Check and ensure that all operating supplies are well stocked and sufficient to run operation
Ensure that team members with direct guest contact possess good product knowledge
Ensure setup is in accordance with guests’ requirement based on Banquet Event Order or Change Log
Engage and obtain guests’ feedback during operations to ensure satisfaction
Handle guests’ complaints and comments tactfully and efficiently
Plan the manning allocation/work assignment per Banquet event
Supervise the maintenance of service standards during banquet service operations

Team Management

Maintain department communication logbook and update notice board.
Ensure that new hire induction and required trainings are completed within three months of employment
Interview, select and recruit Banquet employees
Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

Other Responsibilities

Maintain a high standard of personal appearance and hygiene at all times
Report for duty on time wearing clean and complete uniform at all times
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Knowledge and Experience

University / College/ vocational education
Minimum 2 years of relevant experience in a similar capacity
Ability to speak other languages and basic understanding of local languages will be an advantage
Excellent reading, writing and oral proficiency in English language
Certificate in Food & Beverage will be an advantage
Working knowledge of MS Excel, Word, & PowerPoint

Competencies

Service oriented with an eye for details
Good communication and customer contact skills
Strong leadership, interpersonal and training skills
A motivator & self- starter
Well- presented and professionally groomed at all times
A team player & builder
Ability to work well in stressful & high- pressure situations

2 days off per week
Learning & development opportunities within Accor group
Full salary and service charge during probation
Annual Summer Outing
Social insurance in accordance with the law
Daily meals provided at the Staff Cafeteria
Thoughtfully designed benefits supporting your wellbeing and growth
Attractive gifts for public holidays and special occasions
Professional and inspiring working environment
Global career mobility opportunities
A chance to grow your career in a luxury, world- class environment
Competitive salary package with service charge
Recognition culture & employee engagement activities

Cập nhật gần nhất lúc: 2026-05-24 12:50:02