Banking Coordination Specialist

ABOUT THE JOB:
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Job Description:
The successful candidate will primarily utilize the CRM platform to manage and drive customer service activities, as follows:
Client Support & Banking Coordination:
● Consult and respond to customer inquiries via email and other digital communication channels.
● Track application status and follow up with banks to ensure timely updates.
● Collect and submit client documents to banks for application processing.
● Document all submitted materials and application results for internal tracking and reporting.
● Act as an intermediary between clients and banks, facilitating communication and ensuring smooth application processes.
Issue Resolution:
● Provide timely updates and support to customers throughout the process.
● Resolve issues arising from customers, forwarders, and third parties related to order or application processing.
Needs Analysis:
● Conduct detailed needs assessments to recommend appropriate services tailored to each client’s specific requirements.
Collaboration:
● Coordinate with internal teams and relevant departments to ensure efficient processing and service delivery.
❖ Job Qualifications:
● Proficient in using MS Office (MS Excel and MS Word, specifically).
● Having experience using CRM software is a plus.
● Strong analytical and problem- solving skills;
● Good organization & coordinating skills. Good command of spoken & written English;
● Graduating from university with a major in business administration, economics, commerce, and finance;
● Minimum 1 year of experience in professional firms or banking- related roles, preferably within international working environments.
● Ability to work independently, proactively, good improvisation;
❖ Benefits:
● Additional 10% salary bonus on national holidays (April 30, September 2, and January 1,..).
● Project- based bonus depending on business situation and revenue (if any).
● Professional training support during the probation period.
● A competitive salary with a fixed 13th- month salary and a variety of allowances.
● Support technical training and guide to use the CRM software.
● Health insurance & Social insurance.
❖ Working Location: 549A Huynh Tan Phat, Tan Thuan Ward, Ho Chi Minh City.
❖ Working Hours: Regular hours (8h- 12h00 / 13h00- 17h00).

Cập nhật gần nhất lúc: 2026-07-07 14:40:03