Attendant, Front Office (Golf)

• Accurately handle the cash float, ensuring the balancing of credit card, charges and cash.
• The FO Attendant is rotated in charge of reservation, reception, and pro- shop adhering to the Golf Club’s standard operating procedures.
• Promptly handle guest complaints according to established procedures then report to FO Manager/FO Supervisor for further follow up.
• Receive payment for items either in cash of credit card or, if approved, direct Guest&039;s charge. Anticipate the needs of Guests and offer appropriate merchandise solutions. Become fully knowledgeable in all products and sales techniques.
• Receive, unpack, label and display merchandise sold in the Golf Shop as per direction from the Supervisor.
• Any discount, void made must be approved by manager or supervisor in accordance with Company policies and procedures.
• The FO Attendant is responsible for creating the first and last impressions of Hoiana Shores Golf Club experience to our Guests while maintaining a high level of professionalism and service that aligns with the values and standards of the Golf Club.
• Efficiently and accurately receive and process individual reservations via telephone calls and email.
• Implement all reception/registration activities and check out of guests in the timely and correctly manner.
• Monitor stock levels & inform the Supervisor if any stock items are low level stock.
• Maintain the clean orderly appearance of the Golf Shop throughout the day.
• Others as assignment.
• Ensure that the display area is fully stocked, cleaned and orderly at all times.
• Adhere to all credit procedures and accounting procedures pertaining to the registration process.
• Issue red invoice correctly as Guests’ required information.

• Flexible working schedule.
• Ability to multi- task and manage time effectively.
• Good at English communication & writing skill.
• Good service standard skills.

Professional and multicultural working environment
Career Development Opportunity
Big- scale project in central Vietnam
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)

Cập nhật gần nhất lúc: 2024-04-03 11:03:33