At Your Service Agent/ Nhân Viên Hỗ Trợ Khách Hàng

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Comply with quality assurance expectations and standards.
Provide information to guests about room features, property amenities, and local areas of interest.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.\
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Assist guests with accessing internet and guestroom entertainment.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Perform other reasonable job duties as requested by Supervisors.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

• Trao đổi trực tiếp khi phỏng vấn

Have 12 annual leave days for a working year.
Accidental insurance 24/24/ Bảo hiểm tai nạn lao động 24/24
Service charge/ Phí dịch vụ
Provided uniform, duty meal/ Đồng phục, bữa ăn giữa ca
Work 5 days per week- 2 days off per week.
Mandatory insurances in accordance with Vietnamese Law/ Đóng và hưởng chế độ đầy đủ các khoản bảo hiệm theo Luật lao động
Brand standard training/ Đào tạo theo tiêu chuẩn của thương hiệu
Other benefits as per the company policies/ Các chế độ khác theo quy định của công ty

Cập nhật gần nhất lúc: 2026-03-02 22:35:03