Assistant Restaurant Manager / Trợ Lý Quản Lý Nhà Hàng

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Handles employee questions and concerns.
• Communicates performance expectations in accordance with job descriptions for each position.
• Encourages employees to provide excellent customer service within guidelines.
• Meets and greets guests.
• Provides feedback to employees based on observation of service behaviors.
• Supervises daily shift operations in absence of Restaurant Manager.
• Monitors alcohol beverage service in compliance with local laws.
• Assists in supervising daily shift operations.
• Sets a positive example for guest relations.
• Ensures all employees have proper supplies, equipment and uniforms.
• Performs all duties of restaurant employees and related departments as necessary.
• Coaches and counsels employees regarding performance on an on- going basis.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises on- going training initiatives.
• Uses all available on the job training tools for employees.
• Ensures compliance with all restaurant policies, standards and procedures.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Strives to improve service performance.
• Recognizes good quality products and presentations.
• Opens and closes restaurant shifts.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Manages to achieve or exceed budgeted goals.
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Monitors employees to ensure performance expectations are met.

- Must be able to fluently speak, read, write and understand language(s) used in the workplace.
- Good training skills, eg. English training
- Work well under high pressure
- Must be able to read and write to facilitate the communication process.
- Hospitality background and service mind
- Good organization skills
- At least 02 year of related work experience
- Excellent in verbal & written communication skills
- Familiar with Microsoft Office: Word, Excel, PowerPoint

- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- Uniform and duty meal provided by hotel;
- Attractive remuneration package and 13th month salary;
- Eligible to receive 100% service charge from the second month of working.
- 02 months of probation with full salary and social insurance;
- Local and International training course;
- Up- sale policy with attractive compensation.

Cập nhật gần nhất lúc: 2026-03-03 19:20:03