Assistant Restaurant Manager

Position Summary
The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the All Day Dining Restaurant, ensuring exceptional guest experiences, operational efficiency, profitability, and compliance with brand standards. The role is responsible for leading the restaurant team, maintaining service excellence, driving revenue opportunities, and ensuring a seamless dining experience throughout breakfast, lunch, dinner, and special events.
Key Responsibilities
Guest Experience & Service Excellence
Build positive relationships with guests, recognizing repeat and VIP guests whenever possible.
Monitor guest satisfaction and proactively resolve complaints and service recovery situations.
Conduct regular table visits and gather guest feedback to identify improvement opportunities.
Ensure all guests receive professional, personalized, and attentive service in accordance with resort and brand standards.
Ensure service consistency across all meal periods.
Operations Management
Monitor reservations, guest flow, seating arrangements, and table turnover.
Assist in managing the daily operations of the All Day Dining Restaurant.
Supervise buffet setup and presentation standards during breakfast, lunch, and dinner services.
Ensure smooth coordination with Kitchen, Stewarding, Front Office, and other departments.
Coordinate restaurant opening and closing procedures.
Ensure proper restaurant setup, cleanliness, and maintenance of dining areas.
Team Leadership & Development
Participate in recruitment, onboarding, performance evaluations, and disciplinary processes when required.
Train, coach, and mentor team members on service standards, product knowledge, and guest engagement.
Supervise and support Restaurant Supervisors and service colleagues.
Conduct daily briefings and shift handovers.
Foster a positive, inclusive, and high- performance work environment.
Identify training needs and support employee development plans.
Financial Performance
Support the achievement of revenue and profitability targets.
Assist in controlling food and beverage costs, waste, breakage, and operating expenses.
Promote upselling and suggestive selling techniques to maximize revenue.
Analyze sales performance and recommend improvement initiatives.
Monitor labor costs and scheduling efficiency.
Quality Assurance & Compliance
Ensure compliance with food safety, hygiene, HACCP, and health regulations.
Maintain cleanliness and sanitation standards throughout the restaurant.
Ensure compliance with resort policies, brand standards, and local regulations.
Conduct regular audits and inspections of operational areas.
Administrative Responsibilities
Prepare operational reports and shift summaries.
Monitor inventory levels and coordinate requisitions.
Maintain accurate records related to attendance, training, incidents, and guest feedback.
Support the implementation of promotional activities and special events.
Assist in managing departmental budgets and forecasts.
Qualifications
Proficiency in POS systems and Microsoft Office applications.
At least 1–2 years of supervisory or leadership experience in a restaurant operation.
Good command of English; additional languages are an advantage.
Diploma or Bachelor&039;s Degree in Hospitality Management, Hotel Management, or related field.
Strong knowledge of food and beverage service standards.
Experience in All Day Dining, buffet operations, or high- volume restaurant environments preferred.
Minimum 3–5 years of Food & Beverage experience in luxury hotels or resorts.

Qualifications
At least 1–2 years of supervisory or leadership experience in a restaurant operation.
Good command of English; additional languages are an advantage.
Diploma or Bachelor&039;s Degree in Hospitality Management, Hotel Management, or related field.
Minimum 3–5 years of Food & Beverage experience in luxury hotels or resorts.
Strong knowledge of food and beverage service standards.
Proficiency in POS systems and Microsoft Office applications.
Experience in All Day Dining, buffet operations, or high- volume restaurant environments preferred.

Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Competitive salary / Mức lương hấp dẫn
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.

Cập nhật gần nhất lúc: 2026-07-06 21:40:03