Assistant Reservation Manager | Trợ lý Quản lý đặt phòng - Based tại Tp. Hồ Chí Minh

- Maintain paper and electronic filing systems for records, correspondence, and other material for reservations and internal processing.
- Complete forms in accordance with company procedures.
- Prepare handover documents for Reservations, including FO filing, VIPs, Month- end reports.
- Operate office equipment such Opera, Tidio Chat, word, excel, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine emails for booking Spa, Dinner, Photographers, special requests.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Greet visitors and callers, handle their inquiries where possible, work with the team for proper handling.
- Book flights for guests with appointed travel agency, ensuring high- quality information and assurance of company standards to meet guest expectations and protect resort revenue.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed.
- Deal with Resort staff for ensuring current documents, information is up to date and accurate.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Deal with wholesale and travel agent’s contracting and quotations from time to time, from overseas and local market.
- Make copies of correspondence and other printed material.
- Analyze, prepare reports on reservations and sales data such as room types, revenue, ADR, patterns, top accounts.

Làm việc tại Q1- Tp. Hồ Chí Minh
- Kỹ năng quản lý, phân tích
- Kỹ năng giao tiếp lưu loát bằng tiếng Anh;
- Tinh thần trách nhiệm cao;
- Có khả năng làm việc với áp lực và đòi hỏi ghi nhớ nhiều chi tiết;
- Kỹ năng giao tiếp trôi chảy bằng tiếng Việt;
- Luôn sẵng sàng học hỏi, tiếp thu kiến thức mới với thái độ tích cực.

Participate in statutory insurances at 100% salary rate.
Participate in Training Programs of the Company.
Opportunities to develop career further in luxury hospitality segment.
5 complimentary nights at Six Senses resorts after 12 months of employment.
Bonus up to 13th and 14th month (based on business situation).
Duty meals.
Social & Accident Insurance.

Cập nhật gần nhất lúc: 2024-03-17 05:40:21