Assistant Reservation Manager | Trợ lý Quản lý Đặt phòng ( Base HCM

Support the Reservation Manager and Director of Revenue in achieving occupancy, ADR, and revenue targets
Handle and resolve reservation- related guest issues or complaints, escalating complex cases when necessary
Prepare and assist in generating daily, weekly, and monthly reservation reports
Handle guest requests related to room types, special arrangements, and approved discounts, in coordination with the Reservation Manager
Promote professionalism, teamwork, and compliance with all resort policies and procedures
Assist in monitoring travel agent allotments and overbooking situations, and report irregularities promptly
Support accurate reservation entry, updates, and maintenance in the Property Management System (PMS)
Represent the resort positively in all interactions with guests, hosts, travel partners, and internal stakeholders
Assist in implementing training plans and contribute input for performance evaluations
Support the supervision, coaching, and on- the- job training of reservation team members
Maintain clear and effective communication with all departments to ensure seamless guest experiences
Assist in supervising daily room reservation operations for both local and international markets
Ensure all reservation inquiries and emails are responded to in a timely manner (within 24 hours)
Coordinate closely with Revenue, Front Office, Sales, and other relevant teams to manage room availability and close- out dates
Support the review and improvement of reservation procedures, workflows, and SOPs
Ensure Six Senses standards, brand values, and best practices are consistently applied in all reservation activities

Familiar with luxury hospitality standards
3+ years in reservations, including 1 year in a leadership role
High level of professionalism and guest- focused mindset
Strong leadership, training, and team management skills
Detail- oriented, organized, and able to work under pressure
Understanding of revenue reports and cost control
Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems
Proficient in MS Office (Excel, Outlook, Word)
Experience in inventory control, overbooking management, and guest service
Good command of English; additional languages are a plus

Social Insurance on 100% salary
100% salary in 2- month probation
7 personal accident enrolled from starting date
2,400,000 VND monthly allowance to certain levels provided
Duty Meals and Transportation provided
Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2026-02-03 10:45:02