Assistant Reservation Manager

To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
To follow- up on Billing Letters and send out Confirmation Slip when required during 24 hours.
Assist to maximize overall revenue of the hotel.
To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
To maximize revenue and occupancy by up selling and suggestive selling.
To exercise flexibility in offering room rates during low period.
Follow up group booking by: Cutoff date, deposit, room list, payment on time.
To ensure all room reservations are guaranteed during peak periods and festive seasons.
To ensure prepayment is received for travel agents / groups prior to its arrival.

Excellent customer service and organizational skills.
Must be conversant with the Front Office computer system OPERA
Proficient in Excel, Word, Outlook
At least 01 year of experience in same position.
Excellent communication skill both verbal and written in English and Vietnamese.
Good knowledges and understanding of the market.
Bachelor Degree in Tourism & Hospitality; Commerce, Economics or Marketing.

Competitive salary and service charges
Annual health check
Associate special discount for hotel rooms and F&B services at International Accor properties
Local and international training courses
Free motorbike parking
Staff duty meal & uniform are provided by Hotel
05 working days | 02 days- off per week

Cập nhật gần nhất lúc: 2024-05-21 18:10:03