Assistant Outlet Manager / Trợ Lý Quản Lý Nhà Hàng

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Prepare payroll and gratuity reports
• Interview, select and recruit outlet employees
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
• Identify and develop team members with potential
• Perform proper handover and communication to the next shift
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Handle guests’ complaints and comments tactfully and efficiently
• Attend all briefings, meetings and trainings as assigned by management
• Maintain department communication logbook and updated notice board
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Conduct performance review with the team
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Assist other food & beverage outlets with their operations during peak times or when required

• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
• Minimum 2 years of relevant experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good reading, writing and oral proficiency in English language
• Additional certification(s) in Food & Beverage will be an advantage

Annual leave/Paid time off | Periodic health checks.
Employee preferential rates when using hotel services.
Creative and friendly work environment.
5 working days per week as regulated | 2 days off per week
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
2- month probation period with 100% salary and full service charge.
Domestic and international training courses.

Cập nhật gần nhất lúc: 2026-02-25 20:00:03