Assistant Outlet Manager

Daily Operations
• Ensure all service areas, bar, and back of house meet hygiene and food safety standards
• Coordinate between Front of House and Back of House to ensure service flow and food quality
• Maintain consistent brand image throughout the restaurant
• Supervise daily operations before, during, and after service shifts
• Monitor table setup, equipment, staff uniforms, and service conduct according to SOP
• Proactively handle operational issues during service
Guest Experience Management
• Monitor guest satisfaction and propose service improvements
• Lead upselling and cross selling activities
• Oversee service quality on the floor
• Proactively engage with guests and build strong customer relationships
• Ensure staff have strong menu knowledge and service standards
• Handle guest complaints and feedback professionally and diplomatically
Team Management and Training
• Monitor staff performance, attitude, and engagement
• Recommend rewards, coaching, and corrective actions when needed
• Conduct pre shift briefings and post shift summaries
• Train new staff on operations, service standards, and Laluna culture
• Build a disciplined, positive, and professional team culture
• Staff scheduling and shift allocation
Revenue, Cost and Inventory Control
• Support promotions, seasonal menus, and new menu launches
• Monitor inventory levels and par stock
• Control waste, loss, and operational costs
• Propose sales strategies and upselling initiatives aligned with brand direction
• Support daily revenue monitoring
Reporting and Operational Improvement
• Prepare shift and operational reports
• Identify operational issues and risks
• Participate in building standardized operational systems for Laluna
• Propose improvements to SOP and service processes

• Minimum 1 year experience in a similar role within F&B industry
• Ability to work under pressure and flexible shifts
• Strong understanding of restaurant operations
• Strong customer service mindset
• Proven leadership and frontline team management skills
• Proficient in POS systems and basic reporting tools
• Strong communication and problem solving abilities
Preferred qualifications
• Experience in cafe, brunch, or casual dining concepts
• Basic English communication skills
• Experience serving international customers

• Structured training and development
• Competitive salary based on experience and performance
• Professional and dynamic working environment
• Opportunity to participate in training courses from expert instructors.
• Clear career path to Restaurant Manager and higher positions
• Full benefits according to company policy and labor regulations
• Service charge and bonuses

Cập nhật gần nhất lúc: 2026-01-29 12:20:02