Assistant Manager - Security

Assists management and enforcement officers in emergency situations.
Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Be familiar with the emergency assembly area outside the hotel and makes aware to all employees of the area.
Enters and checks rooms of guests suspected of leaving without paying bill to confirm suspicions and seize any remaining personal property.
Obtains assistance for accident victims and writes accident reports.
Ensures the issuing of all master keys and other keys within the hotel according to the established Key Policies and Procedures.
Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
Continuously monitors installed safety devices for emergency readiness.
To assists the Security Manager in ensuring the smooth operations of the security aspect of the entire hotel.
Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Interrogates any suspicious persons to detect any infringements and investigate any disturbances, complaints, thefts, vandalism, and accidents.
Provides guard escorts to Cashiers upon ending of shift from Outlet to hotel’s safe, and to General Cashier from hotel to bank when necessary.
Monitors and maintains CCTV in the Security Control room.
Monitors and controls the movement of all employees leaving and entering the hotel through the employee entrance.
Notifies employees of presence of persons with questionable reputations.
Maintains the daily Log Book.
Compiles and records data for Security Control.
Assists in the preparation and updates of the Security Departmental Operations Manual.
Handles any difficult trouble- making guests / patrons in a professional manner.
Ensures the timely submission of all guest/employee incident reports.
Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
Coordinates and directs other Security Officers when performing dispatch procedures.
Assists in employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
Maintains positive guest and colleague interactions with good working relationships.
Assists in establishing the operational procedures for Fire Prevention and Safety.
Ensures efficient traffic control at the Hotel driveway.
Strictly adheres to fire/ bomb threat and security procedures.

Prior experience with Hyatt is preferred.
Immediate availability is highly preferred.
Proven ability to collaborate effectively within a team.
Strong analytical, problem- solving, organizational, motivational, and training capabilities.
Bachelor’s degree in hospitality industry or a related discipline.
3–5 years of experience, including at least two years in a management role, or equivalent experience in a 5 star hotel environment.
Adaptable and responsive to change in a dynamic environment.
Fluent English communication and interpersonal skills.

Duty meals provided during shifts and full uniform support
Structured learning and development programs with global career opportunities
Competitive salary and attractive monthly service charge
A diverse and inclusive workplace culture where you are valued and empowered to be your authentic self.
Exclusive colleague rates on rooms, dining, and Friends & Family privileges
12 complimentary room nights per year at Hyatt hotels worldwide

Cập nhật gần nhất lúc: 2026-03-16 14:30:03