ASSISTANT MANAGER - REGENCY CLUB

Carries out any other reasonable duties and responsibilities as assigned.
Greets and checks- in VIP and Long Stay guests.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Conducts annual Performance Development Discussions with Regency Club associates, supports them in their professional development goals.
Implements consistent guest recognition programmes and maintains a relevant guest history database.
Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
Ensures that all Regency Club associates are aware of current promotions, policies and other important information.
Plans and implements effective training programmes for all Regency Club associates in coordination with the Learning Manager and Departmental Trainers.
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
Oversees and assists in the preparation and updates of the Regency Club Departmental Operations Manual.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Personally and frequently verifies that guests are receiving the best possible service during check- in and check- out.
Ensures that all Regency Club associates deliver the brand promise and provide exceptional guest service at all times.
Ensures the punctuality and appearance of all Regency Club associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Ensures high standards of personal presentation and grooming.
Assists in monthly reforecast, as appropriate.
Assists in the recruitment and selection of all Regency Club associates, following hotel guidelines when recruiting and use a competency- based approach to selecting associates.
Ensures that the Regency Club operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
Maximises associate productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Spends time in Regency Club during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Assists in making sure that Hyatt’s Purpose and Values have been implemented.

Minimum 1- 2 years of supervisory experience in Executive Lounge / Club Lounge in a 5- star international hotel.
Bachelor’s degree in Hospitality Management or related field preferred.
Flexible to work shifts, weekends, and holidays.
Ability to resolve guest complaints with professionalism and efficiency.
Good communication in English (both spoken and written); knowledge of an additional foreign language is an advantage.
Strong knowledge of Front Office, Reservations, and Guest Relations operations.

Duty meal and provided Uniforms
Exclusive discounts on F&B and Friend & Family rates
12 complimentary nights at Hyatt Hotels worldwide
Service charges
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong

Cập nhật gần nhất lúc: 2025-10-18 17:40:03