Assistant GEX Manager

The mission of the Assistant Guest Experience (GEX) Manager at Melia Ba Vi Mountain Retreat is to support the Operation Manager in ensuring that every guest receives exceptional service and enjoys a memorable stay. This role involves collaborating with various departments to anticipate and meet guests&039; needs, handling guest feedback and special requests with professionalism, and maintaining high service standards throughout the resort. The Assistant GEX Manager plays a key role in training and mentoring guest service staff, monitoring guest satisfaction scores, and implementing strategies for continuous improvement.
Assist in overseeing daily operations to ensure a seamless and exceptional guest experience.
Support the Operation Manage in developing and executing guest engagement activities and programs.
Contribute to the development and implementation of guest service standards and procedures.
Collaborate with various departments to anticipate and meet guests&039; needs and preferences.
Ensure compliance with health and safety regulations and company policies.
Handle guest feedback, complaints, and special requests promptly and professionally.
Train and mentor resort&039;s staff to maintain high service standards.
Monitor guest satisfaction scores and implement strategies for improvement.

Familiarity with cold weather in the North/mountain area of Vietnam.
Excellent communication skills in English and Vietnamese, both written and verbal.
Excellent customer service skills with ability to effectively manage complaints and resolve conflicts.
Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS).
Candidates with a keen appreciation for luxury and sophistication are highly desired.
Familiarity with local area attractions and knowledge of local cultures is a plus.
Strong leadership and organizational skills, with ability to handle multiple tasks and work well under pressure.
Good motivator, eanger to learn new things and connect with everyone.
Minimum of 3 years of experience in international hotel brand as supervisor or 1 years exp as assistant manager.
Ability to work flexible hours, including weekends and holidays.
Ability to train and develop the team.
Opportunity for growth into the GEX Manager.

- Dormitory for remote employees. Full nutritious meal.
- Service charge, 13th month salary bonus and other benefit according to company policy.
- Periodic health check- ups
- Career development opportunities.

Cập nhật gần nhất lúc: 2025-11-25 10:55:03