* Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Establishes and maintains open, collaborative relationships with employees.
- Ensures employee recognition is taking place on all shifts.
- Supervises and manages employees. Managing all day- to- day operations.
- Encourages and builds mutual trust, respect, and cooperation among team members.
* Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Ensuring Exceptional Customer Service
- Handles guest problems and complaints effectively.
- Serves as a role model to demonstrate appropriate behaviors.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Provides services that are above and beyond for customer satisfaction and retention.
* Managing Projects and Policies
- Perform other duties as assigned.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Ensures compliance with all Front Office policies, standards and procedures.
(Job details will be discussed during the interview.)
* Benifits
- Friendly and professional working environment, opportunities for career development.
- Competitive salary, bonuses, and benefits.
- 100% of service charge during the probation period.
- Excellent welfare policies: rewards, gratitude, joy, birthdays, vacation, meals, uniforms.
- Fulfill all obligations regarding social insurance, health insurance, and unemployment insurance for employees.
