Assistant Front Office Manager

- The position ensures guest satisfaction, proper handling of complaints, adherence to brand standards, and the training and development of staff. The Assistant Front Office Manager plays a key role in maintaining an efficient workflow and acts as Manager on Duty when required.
- The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the Front Office operations, ensuring smooth coordination, exceptional guest service, and operational efficiency. This role acts as second- in- command for the department, supervising Front Desk, Telephone Operator, Concierge, Executive Lounge and Guest Service teams while assisting in the management of revenue, staffing, and service standards.
OBJECTIVES:
Deliver high levels of guest satisfaction through attentive, professional, and personalized service.
Develop and motivate the Front Office team to maintain a high- performance culture.
Support the Front Office Manager in achieving financial goals, including revenue maximization and cost control.
Ensure smooth day- to- day operations and effective inter- departmental communication.

YOUR EXPERIENCE AND SKILLS INCLUDE:

Minimum 3 years of experience as an Assistant Front Office Manager in a hotel or resort.
Good command of English, both verbal and written. Additional languages are a plus.
Strong result- oriented, team management and leadership skills.
Bachelor&039;s degree or diploma in hotel management or a related field.
Excellent analytical and problem- solving abilities, with strong organizational and training skills.

Social Insurance, Health Insurance and Unemployment Insurance.
24 Accident Insurance
Duty meal.
Bonus on Public Holidays
Training and development program.
Professional and friendly working environment.
Free parking area for employees.
Monthly service charge and periodic health check.
Free uniform distribution and laundry.

Cập nhật gần nhất lúc: 2025-10-19 05:20:03