Assistant Front Office Manager

ZANNIER HOTELS - BÃI SAN HÔ
Mức lương
Đang cập nhật
Địa điểm làm việc
Phú Yên
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Duties and Professional Responsibilities
• Meet VIPs arrival/departure and special attention guest when requested.
• Supervise the employees to endure a smooth and efficient running of operation in the department.
• Ensure the staffing levels in line with hotel occupancy and productivity.
• Control all key cards equipment and master keys that are used for the guestrooms.
• Attend front office and other related meetings within and outside the hotel to ensure updated information and built connections among the discipline.
• Set up and provide a proper provision for all stationery and supplies.
• Oversee effective day- to- day running of front office department in achieving the goals.
• Ensure employees are up- to- date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.
• Conduct regular room inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results
• Maintain excellent communication within the department and amongest the other departments.
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Spot check cash floats and related documents to ensure amount is correct as issued by the accounting department.
• Ensure that the established quality standard and a high level of work performance are maintained.
• Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Conduct regular employee training, monthly meeting, and monitor training tracking system of all employees to ensure their effectiveness and productivity.
• Ensure that training is carried out and monitor results.
• Ensure the maximization of hotel revenue in relevant areas and rooms at the highest possible rate daily.
Administrative & General Responsibilities
• Attend department’s meetings on a period basis or as required and support in practicing initiatives discussed at meetings.
• Actively participate in personnel discussions, such as counseling, performance management and general staffing matters
• Conduct administrative documents needed as to ensure improvement in service quality and operation efficiency.
• Participate in job training plan across the department and implement in all aspects of Front Office.

Yêu cầu công việc

Be responsible and able to work under pressure
Highschool/College/University degree or equivalent
Good level of spoken and written English
Good communications
Previous training and experience in hospitality

Quyền lợi

Training & development opportunities in an international resort environment
Accomodation, meals, daily shuttle bus from Quy Nhon as well as other benefits are available
Competitive salary & benefits

Cập nhật gần nhất lúc: 2024-04-04 20:40:38

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ZANNIER HOTELS - BÃI SAN HÔ

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Thông tin chung

Ngành nghề
Thư ký - Trợ lý
Cấp bậc
Trợ Lý, Thư Ký
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Làm theo ca
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
29/05/2024
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