Assistant Front Office Manager

• Ensure furnishings facilities and equipment in lobby and front areas are clean and well maintained.
• Guest related handling
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Perform when FOM&039;s absence.
• Know system recovery procedures.
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events that warrants special handling and detailed information.
• Monitor Front Office, and particularly Guest Relations to ensure regular and VIP guests receive special attention and recognition.
• Schedule and conduct routine inspections of areas under his/her control.
• Promote and cross sell all in- house facilities Maintain inter- departmental relationships to ensure seamless customer service.
• Maintain knowledge of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
• Monitor and audit front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Leading departmental training regularly
• Supervise the Front Office team to ensure optimum occupancy and average room rate to maximize revenue.
• Continually check the accuracy of room count.

• Strong leadership skills in managing teams
• Proficient in the use of Microsoft Office and Opera System.
• Good at English speaking, reading and writing skills.
• Problem solving and organizational abilities.
• 2 years of experience in a similar position in 4 or 5 stars hotel
• Excellent communication skills to both external and internal guests.
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Ability to manage complex relationships

- Competitive salary and incentive bonus
- Health Insurance, Accident Insurance 24/24
- Duty meals
- 6 days off, paid birthday leave, AL.

Cập nhật gần nhất lúc: 2025-11-29 19:40:03