Assistant Front Office Manager (Applied To Vietnamese Candidates Only)

ZANNIER HOTELS - BÃI SAN HÔ
Mức lương
Đang cập nhật
Địa điểm làm việc
Sông Cầu, Phú Yên
Kinh nghiệm yêu cầu
2 - 5 năm kinh nghiệm
Chi tiết tin tuyển dụng

Mô tả công việc

* Guest Experience
- On the floor/lobby to co- ordinate the overall lobby movement, dynamic with guest interaction/engagement.
- members and provides a fast solution.
- Monitor the Front Office members to ensure all guests receive prompt and personalized guest services/experiences/recognition
- Strong & effective communication with all other departments.
- Develop high quality relationships with guests throughout stay.
- Lead by example in terms of presentation, attitude, equity and professionalism.
- Maintain close relationship with Housekeeping, Engineering and F&B.
- Welcome guests and foster guest loyalty through personal relationships and friendly and welcomed manner.
- Oversee and supervise guest arrivals and departures.
- A creative and problem- solving person to handle any guest complaints or contentious issues that cannot be settled directly by team
- Permanent contact with the FOM to report any guest comments/feedback, or problems and to ensure a good co- ordination and quick communication on both sides.
* Profit Optimization
- Maximize the revenue by actively upselling transportation and rooms.
- Expenses are in line with the budget.
* People & Administration
- Ensure all Front Office members are well presented and punctual.
- All HR related procedures are followed in a timely manner.
- Complete knowledge of the company – policies and LSOPs, rules and regulations, facilities, services.
- Produce and maintain accurate reports and incidents which may be of concern to the management and/or which may require further attentions.
- Act as departmental trainer, evaluate and plan trainings ensuring all crucial knowledges and standards are being trained and refresh regularly.
- Evaluate and consult Front Office members on job performance and career development and do appraisal on probational/yearly basis.
- Ensure effective utilization and productivity of all colleagues though roster planning, hiring, scheduling and adhering to budget and KPIs
- Ensure the full motivation of the team and create a nice atmosphere of work.
- To help staffs improve their skills and provides support for career development by identifying potential members.
* Company’s Policies & Procedures
- Protect the privacy and security of guests, fellow colleagues and the company’s confidential information and assets.
- Follow all company policies and procedures, rules and regulations, facilities and services.
- Report accidents, injuries, and unsafe work conditions to manager.
* Benefit
- Competitive benefit package
- 2 days off/ week, 12 annual leaves/ year
- Professional and friendly working environment
- Uniform + staff meals + accommodation (shared room) are provided for non- local candidate
- 24h accidental insurance
- Attractive salary

Yêu cầu công việc

- Great attention to detail, talent in guest relations management and is motivated to go the extra mile.
- Positive interpersonal skills required
- Experience in Hotel management software
- Excellent oral communication skills required
- Previous experience in similar Job role or three to five years middle management experience in large up- scale hotel/resort
- Broad understanding of FO Operation management procedures and target orientated individual with the ability to work to set deadlines.
- Must be able to communicate in English (writing and speaking) and other languages are advantages.
- Graduates hospitality degree and/or diploma in hotel or another related field.

Cập nhật gần nhất lúc: 2024-04-03 11:53:09

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ZANNIER HOTELS - BÃI SAN HÔ

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Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Thư ký - Trợ lý
Cấp bậc
Quản Lý / Trưởng Phòng
Kinh nghiệm yêu cầu
2 - 5 năm kinh nghiệm
Trình độ yêu cầu
Cử nhân
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
09/04/2024
Mẫu CV đẹp

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