Purpose:
To function as the Assistant Business Manager and Assistant Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets and Event Service operate successfully, in accordance with the standard of the hotel and are individually profitable.
Administration
• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• To oversee the preparation and update of individual Departmental Operations Manuals.
• To ensure the smooth operation of the Food and Beverage Department in the absence of the Director of Food and Beverage.
Customer Service
• To spend time in public areas observing employee- guest interaction and talking with guests, working through Heads of Outlets to coach employees in guest service skills as necessary.
• To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
Financial
• To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
• To assist in the preparation of the Annual Business Plan for Food and Beverage.
• To maximize employee productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To ensure that each cost center (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
• To ensure that each profit center (e.g. Outlet, Bar, Event Services) is operated in line with maximizing profit while delivering on the brand promise.
• To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Event Services.
• To proactively manage costs based on key performance indicators, working through the respective Heads of Outlets as appropriate.
• To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• To assist in the monthly reforecasting, involving the respective Heads of Outlets as appropriate
Marketing
• To assist in the preparation, utilization and update of an Annual Marketing Plan, broken down as necessary by department.
• To encourage Heads of Outlet to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
• To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
Operational
• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.
• To work closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• To supports the implementing, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• To make sure that all employees are up to date with the availability of seasonal and new products on the market.
• To monitor all operations, especially during peak business periods, working through the respective Head of Outlets to make adjustments where necessary.
• To make sure that Food and Beverage Departments respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented.
• To make sure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
People Management
• To assist in the recruitment and selection of all Food and Beverage employees. To make sure that Heads of Outlet follow hotel guidelines when recruiting and use a competency- based approach to selecting their employees.
• Conducts regular check in conversation and annual Performance Development Discussions with employees and to support them in their professional development goals. To ensure that they in turn conduct annual Performance Development Discussions with their employees.
• To oversee the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators.
• To encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• To ensure that each Head of Outlets plans and implements effective training programmes for their employees in coordination with the Learning Manager and their Departmental Trainers.
• To assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
• To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To ensure that all employees have a complete understanding of and adhere to employee rules and regulations.
• To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To maximize the effectiveness of Heads of Outlet by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Feedback the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.
Other Duties
• To attend training sessions and meetings as and when required.
• To respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• To read the hotel&039;s Associate Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.
• To carry out any other reasonable duties and responsibilities as assigned.
