The Assistant Housekeeper must be fair and just in any staff disciplinary action as required
RESPONSIBILITIES AND MEANS&13;
The Assistant Executive Housekeeper is responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff.
ADMINISTRATIVE RESPONSIBILITIES
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Pullman Phu Quoc in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required by direct supervisor.
Delegate to and supervise all Supervisors within the Department and assist them in preparing work schedules.
TECHNICAL RESPONSIBILITIES
Support for Executive Housekeeper in preparing the annual capital and operating budgets for the Department in conjunction with the Director of Rooms and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis.
Support for Executive Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Pullman Phu Quoc and highest level of productivity.
Support for Executive Housekeeper in preparing weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
Support for Executive Housekeeper in conducting regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
Support for Executive Housekeeper for for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
Prepare various monthly reports as required by the Executive Housekeeper.
Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.:
correct and complete uniform, personal hygiene, i.e., hair, make- up etc.
COMMERCIAL RESPONSIBILITIES
Through close supervision recommend improvements and changes to the operation of the Department,
Support for Executive Housekeeper to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel as assigned by Executive Housekeeper.
Support for Executive Housekeeper in regard to creating better services standards, increasing revenue and reducing costs.
HUMAN RESOURCE RESPONSIBILITIES:
Support for Executive Housekeeper to Identify and develop leadership qualities among subordinates in order to guide them towards the path of
Be understanding, supportive, encouraging and helpful to all.
Support for Executive Housekeeper to plan and organizes regular Departmental training for all staff, specially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
Career enrichment with both ACCOR and the Pullman Phu Quoc, and additionally provide the Pullman Phu Quoc with a source for future management, Have a good relationship with all colleagues.
RELATIONS
Reports directly to the Executive Housekeeper.
Support for Executive Housekeeper to participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis as assigned by Executive Housekeeper.
REPLACEMENT AND TEMPORARY MISSION
Perform other related duties and special projects as required by the Executive Housekeeper Or Operation Manager.
