Assistant Event Sales Manager

Managing Event Logistics and Operations
• Acts as liaison between field salesperson and customer throughout the event process (pre- event, event, post- event).
• Uses his/her judgment to integrate current trends in event management and event design.
• Manages group room blocks and meeting space for average to large- sized assigned groups.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Participates in customer site inspections and assists with the sales process as necessary.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Adheres to all standards, policies, and procedures.
• Greets customer during the event phase and hands- off to the Event Operations team for the execution of details.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures hourly employees understand expectations and parameters for event activities.
• Interacts with guests to obtain feedback on product quality and service levels.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Oversaes his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Makes presence known to customer at all times during this process.
• Follows up with customer post- event.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Empowers employees to provide excellent customer service.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Leading Event Management Teams
• Leads formal pre- event and post- event meetings for average to large- sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Conducts formal pre- and post- event meetings as required to review/communicate group needs and feedback.
Leading Event Management Teams
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Conducts formal pre- and post- event meetings as required to review/communicate group needs and feedback.
• Leads formal pre- event and post- event meetings for average to large- sized assigned groups.
Supporting and Coordinating with the Sales and Marketing Function
• Up- sells products and services throughout the event process.
• Assists in the sales process and revenue forecasting for customer groups.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.• Assists in the sales process and revenue forecasting for customer groups.
• Up- sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

• Experienced (1 – 2 years of experience) in the event management or related professional area.

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp
* Competitive benefit package/ Chế độ phúc lợi cạnh tranh
* Sales incentives and upselling incentive are applied for some positions/ Hoa hồng bán hàng được áp dụng cho một số vị trí
* Attractive salary and Service Charge paid 100% during probatin/ Mức lương và phí phục vụ thu hút được chi trả 100% trong thử việc
- 2 days off/ week, 12- 14 annual leaves for first year and increase 1 day every 3 years/ 02 ngày nghỉ/ tuần, Phép năm 12 ngày/ năm cho năm đầu tiên và mỗi 3 năm được tăng 1 ngày
- Fairly and clearly overtime compensation scheme/ Chính sách chi trả tăng ca rõ ràng và công bằng
- Many staff trainings and activities organized during the year such as Team Outing, Ring the Golden Bell, Sport Week...etc/ Nhiều hoạt động nhân viên và chương trình đào tạo được tổ chức như Nghỉ mát hàng năm, Rung chuông vàng, Tuần Thể thao...vv
- Pay Social Insurance, Health Insurance and Unemployment Insurance on full salary/ Đóng đầy đủ BHXH, BHYT và BHTN trên mức lương thực tế
- Extra 24h accidental insurance, health care insurance for self and dependants/ Mua thêm BH tai nạn 24/24h, BH sức khỏe cho bản thân nhân viên và người thân
- Uniform, staff meals, fixed- shuttle bus are provided / Được cung cấp đồng phục, suất ăn trong ca và xe đưa đón cho một số ca.

Cập nhật gần nhất lúc: 2026-07-16 23:50:03