Area Management Staff (Belong to Aftersales Department)

Summary of Job Description
This position supports Northern dealers in developing their Aftersales business by closely monitoring key performance indicators (KPIs) and taking appropriate actions to help improve their results. Additionally, the position also is required to keep track of the Aftersales market, including the activities of competitors and third- party workshops, to ensure our dealers remain competitive and well- informed.
Major Duties
• Follow up Aftersales KPIs and take actions to support dealers for improvement.
• Support Northern dealers for Aftersales business, include Workshop Certificate
• Making report every week for Aftersales KPIs of Northern dealers.
• Support new dealers expand, include new workshop layout, training, preparation items to new dealer, etc.
• Coordinate with dealers to handle customer complaints.
• Study Aftersales activity of other brands and 3rd party coopetitors in Northern Area and have report to management.
Minor Duties
• Support other internal departments in Company’s business
• Co- ordinate with dealers to improve campaigns (recall campaign, etc.)
• Receiving, follow up technical/quality issues occurring in Northern dealers and report to manager
• Apply GEMBA Kaizen at Northern dealers

Requirements
• Others: Have Driving license B2
• Education: Bachelor&039;s degree with major in Automobile Technology
• Knowledge: Has knowledge in Automobile industry
• Experience: Have experience relating to Service Workshop management and/or Jobs related to after- sales service
• Skills: PC skill and data analysis skills (MS office, Power point, etc.), fluently in English

Benefits
• Premium health care package
• Competitive salary
• Annual performance & salary review
• Transportation & meal allowances
• Additional public holiday days- off

Cập nhật gần nhất lúc: 2025-06-19 03:20:03