Application Support

Management of business applications, provision of the required functionality of applications, provision of inter- faces between the various applications and provision of assistance to end users, in such a way that the applications comply with the requirements/wishes of users and the applications are consistently available. Development of applica- tions including the updating of the functionality and/or modification of existing applications.
* EXPECTED RESULTS / FUNCTIONAL ACTIVITIES
- Determine Business needs
* Core Activities
- Inventory of user wishes and assessment of the extent to which existing applications link to us- ers&039; requirements/wishes.
- Drafting of technical specifications based on functional specifications, submission to the Team Leader and if necessary, communicating with external parties.
- Discussion of user wishes and the efficiency drive which can be carried out in operating methods with key users and stakeholders and drafting of functional specifications accordingly.
- Responsibility for the development of applications in such a way that these are linked to the wishes of users.
- Instructing supplier to generate new versions of applications. Testing (or arranging testing) of new versions of/amendments to applications, drafting a test report and liaising with the user and supplier regarding the results.
- (Coordination of) liaising with the supplier as to whether the required amendment is technically possible in the system, or the desired functional- ity is available.
* Result criteria
- Degree to which is required information or business needs.
- Propose/recommend solutions to satisfy business needs.
* Transfer to users
* Core Activities
- Drafting of user instructions coordination and provision of user training to (new) employees, explanation of the new working method and instruction of users in terms of the use of new applications
- Responsibility for the transfer to the user organiza- tion, considering the target group.
* Result criteria
- Document and log the test cases and changes
- Clearness and efficient
* Guidance and troubleshooting
* Core Activities
- Control of access to use and the security of applications by the drafting of user definitions, the establishment of authorization levels and so on, establishing clarity etc.
- Management of applications and the resolution of faults (Incidents, Problems and Changes).
- Supervision of the correct use of applications; maintenance of guidelines, documentation and procedures relating to the functional use of applications
- Resolution of faults, if possible, in conjunction with a supplier/(external); escalation if necessary
- Measurement of the performance of an application, identifying discrepancies and reporting them to the ICT team coordinator
- Monitoring the correct functional operation of the applications responsibility for communication with users
* Result criteria
- Training new users or when new modules implemented.
- Trouble shooting commons issues
* Core activities
* Assistance provid- ed and administra- tive duties under- taken
- Drafting and updating manuals for users
- Carrying out of administrative duties.
- Recording and analyzing fault data and infor- mation
- Updating basic information in the system
- Recording of problems and problem solutions in the help desk system
- Drafting and updating of department work in- structions and documentation
- Drafting and maintenance of interfaces
- Recording and reporting on the use of applica- tions
- Drafting and updating technical descriptions for tests carried out and amendments made to appli- cations.
- Global communication with and support for us- ers in the use of applications and undertaking troubleshooting.
* Result criteria
- Documenting instructions
* Enforcement rules
* Core activities
- Commit to HSEQ and safety regulations
- Commit to business and employment regulations
- Clean and maintain orderly workplace
* Result criteria
- Employment regulations commitments

* Understanding
- Having experience in 3DX, AutoCAD or similar applications
- Current basic knowledge of ICT related to servers, networking.
- Understanding in engineering BOM, part and drawings
* Problem solving
- Identifies critical issues with ease.
- Able to work independently under pressure
- Pushes creative thinking beyond the boundaries of existing industry practices and cli- ent mindsets.
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
* Communication skill
- Listens to others and accepts input from stakeholders (business analyst or business users)
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
* Teamwork
- Proactively with multiple internal and external stakeholders
- Acknowledges and appreciates each team member&039;s contributions
- Able to work with other topics which manager assign to
- Facilitates effective team interaction.
* REQUIRED KNOWLEDGE AND EXPERIENCE
* Educational level:
- Relevant education on Bachelor level on Information Technology (IT) or Engineering
* Education/ Experience:
- Proficient with Microsoft O365 product suite
- Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP
- Having experience in 3DX, Autodesk suites is an advantage.
- Willing to work/learn with other topics which company requires to do
- Excellent oral and written communication skills in English.
- Able to work independently and proactively with internal & external stakeholders
- At least 2 years of experience in ICT (servers, networking…)

BHXH, XHYT, BH thất nghiệp, thuế TNCN công ty chi trả 100%
Khám sức khỏe đầu vào miễn phí
Thưởng quý: 1.500.000/ quý
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Phụ cấp ăng xe: 500.000/ tháng
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Cập nhật gần nhất lúc: 2024-04-03 13:56:10