Job Description
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Job Requirements
Sense of service and customer orientation.
Strong background in Finance and Banking.
Motivation, responsiveness, interpersonal, analytical.
Experience of analyzing and documenting user need and requirements.
Experienced in SAP system (FICO module). Experienced in Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage.
Fluent in French and English is mandatory.
Someone who has a sense for training using digital tools is a plus.
At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
General Skills
Methodical/ Organized.
Can- do attitude.
Good interpersonal skill.
Rigorous, concerned for the quality.
Team and collaborative spirit.
Why BYCN IT?
Professional, Open- minded and Creative Environment:
Strong sharing culture to improve individual development.
Great teamwork with Agile mindset.
Fostering mutual respect and understanding.
International, friendly, proactive, supportive workplace.
Individual Development:
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.
Special Care for Employee:
Sport, personal activities sponsor.
Dell laptop and external monitor for your work.
100% salary on probationary period.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
Up to 2- month performance bonus.
Work from home 2 days/ week.
Various attractive teambuilding activities and company trip.
