Application Support | NET Salary Up To 1,000$ | Attractive Benefits Damen Song Cam Shipyard Co., Ltd

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JOB OBJECTIVE
EXPECTED RESULTS / FUNCTIONAL ACTIVITIES
Management of business applications, provision of the required functionality of applications, provision of inter- faces between the various applications and provision of assistance to end users, in such a way that the applications comply with the requirements/wishes of users and the applications are consistently available. Development of applica- tions including the updating of the functionality and/or modification of existing applications.
Determine Business needs
Responsibility for the development of applications in such a way that these are linked to the wishes of users.
(*) Core Activities
- Inventory of user wishes and assessment of the extent to which existing applications link to us- ers&039; requirements/wishes.
- Drafting of technical specifications based on functional specifications, submission to the Team Leader and if necessary, communicating with external parties.
- (Coordination of) liaising with the supplier as to whether the required amendment is technically possible in the system, or the desired functional- ity is available.
- Instructing supplier to generate new versions of applications. Testing (or arranging testing) of new versions of/amendments to applications, drafting a test report and liaising with the user and supplier regarding the results.
- Discussion of user wishes and the efficiency drive which can be carried out in operating methods with key users and stakeholders and drafting of functional specifications accordingly.
(*) Result criteria
• Degree to which is required information or business needs.
• Propose/recommend solutions to satisfy business needs.
Transfer to users
Responsibility for the transfer to the user organiza- tion, considering the target group.
(*) Core Activities
- Drafting of user instructions coordination and provision of user training to (new) employees, explanation of the new working method and instruction of users in terms of the use of new applications
(*) Result criteria
- Clearness and efficient
- Document and log the test cases and changes
Guidance and troubleshooting
(*) Core Activities
Management of applications and the resolution of faults (Incidents, Problems and Changes).
- Resolution of faults, if possible, in conjunction with a supplier/(external); escalation if necessary
- Monitoring the correct functional operation of the applications responsibility for communication with users
- Control of access to use and the security of applications by the drafting of user definitions, the establishment of authorization levels and so on, establishing clarity etc.
- Measurement of the performance of an application, identifying discrepancies and reporting them to the ICT team coordinator
- Supervision of the correct use of applications; maintenance of guidelines, documentation and procedures relating to the functional use of applications
(*) Result criteria
- Training new users or when new modules implemented.
- Trouble shooting commons issues
Assistance provid- ed and administra- tive duties under- taken
Carrying out of administrative duties.
(*) Core activities
- Recording and analyzing fault data and infor- mation
- Drafting and updating technical descriptions for tests carried out and amendments made to appli- cations.
- Updating basic information in the system
- Drafting and updating of department work in- structions and documentation
- Global communication with and support for us- ers in the use of applications and undertaking troubleshooting.
- Recording of problems and problem solutions in the help desk system
- Recording and reporting on the use of applica- tions
- Drafting and updating manuals for users
- Drafting and maintenance of interfaces
(*) Result criteria
- Documenting instructions
Enforcement rules
(*) Core activities
- Commit to HSEQ and safety regulations
- Commit to business and employment regulations
- Clean and maintain orderly workplace
(*) Result criteria
- Employment regulations commitments

COMPETENCE PROFILE
Understanding
- Understanding in engineering BOM, part and drawings
- Having experience in 3DX, AutoCAD or similar applications
- Current basic knowledge of ICT related to servers, networking.
Problem solving
- Identifies critical issues with ease.
- Able to work independently under pressure
- Pushes creative thinking beyond the boundaries of existing industry practices and cli- ent mindsets.
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
Communication skill
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional
- Listens to others and accepts input from stakeholders (business analyst or business users)
Teamwork
- Acknowledges and appreciates each team member&039;s contributions
- Proactively with multiple internal and external stakeholders
- Facilitates effective team interaction.
- Able to work with other topics which manager assign to
REQUIRED KNOWLEDGE AND EXPERIENCE
Educational level:
- Relevant education on Bachelor level on Information Technology (IT) or Engineering
Education/ Experience:
- Excellent oral and written communication skills in English.
- At least 2 years of experience in ICT (servers, networking…)
- Having experience in 3DX, Autodesk suites is an advantage.
- Able to work independently and proactively with internal & external stakeholders
- Proficient with Microsoft O365 product suite
- Willing to work/learn with other topics which company requires to do
- Basic Knowledge of implementation and configuration of enterprise systems such as CRM, or ERP

13th month salary & holiday bonus

Local and International training course

Summer trip

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