Application Specialist (Invitro Diagnostics Medical Devices) HCM

Key Job Purpose :
• To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.
• To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager’s supervision.
Summary of Functional Duties & Responsibilities :
To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
To provide application, scientific and product information to customers and other departments in company.
To read, update and follow company&039;s standard operating procedures and guidelines in daily work.
To execute activities to achieve PM contract target and Service KPI.
To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor’s instruction.
To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application.
To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction.
To join Service meeting & training according to Manager/ Supervisor’s instruction.
To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines.
Authorize :
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To use equipment and facilities of the Company to serve the purpose to complete the task.

Allowance of: Transportation + Meal
Attractive Salary
To enjoy the full benefits stipulated in the labor agreement and labor law.
Health and Other Insurances: as per company policy

Cập nhật gần nhất lúc: 2025-10-04 22:25:02