APPLICATION SPECIALIST

RESPONSIBILITIES:

To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
To join Service meeting & training according to Manager/ Supervisor’s instruction.
To make technical/application documents required for customer service and edit to improve under manager/supervisor’s instruction.
To support field events to promote customer satisfaction & awareness of Company brand according to Service Manager/ Supervisor’s instruction.
To conduct and support technical or application training in territory for new staffs, distributors. Arrange knowledge and troubleshooting transfer to the Team for the specific products/application.
To read, update and follow company&039;s standard operating procedures and guidelines in daily work.
To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
To support Supervisor/Manager to make, review and improve standard operating procedures and guidelines.
To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
To provide application, scientific and product information to customers and other departments in company.
To execute activities to achieve PM contract target and Service KPI.

REQUIREMENTS:

Flexible to respond to customer request & regional meeting/training​​​​​​​
Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio- chemistry
Higher sensitivity to customer satisfaction with positive mindset of teamwork & compliance
Diploma in College/ University or equivalent
PC literate, Good English Communication
Min 1 years relevant working experience in technical service management work in product field

Cập nhật gần nhất lúc: 2024-05-08 16:40:03