Airfreight Team Leader

Making the documentation:
- Track and trace shipment daily and keep update to client.
- Communication with client/agent daily.
- Reserve booking to airlines on time
- Work close with carrier to resolve any space problem if any
- Send the booking confirmation to customer on time
- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
- Complete billing process: issuing Debit Note/Credit note/SOA.
- Following key account SOP and client specific SOP if any
Handle document exactly:
- Finish job file on time per month
- Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
KPI Management:
- Manage KPI weekly of the team.
- Manage work item on client’s system and complete within SLA
Management:
- Daily monitor and follow up with Customer Service team to make sure Customer’s SOPs are strictly complied and reach KPIs
- Provide outstanding and exceptional customer service.
- No delay on problem solving: Corporate with relevant departments to find solutions for problems of the customer in the best way possible;
- Control the number of escalation in a month / shipment in a month.
External Complaint from customer
- Take care customer careful & satisfy the customer requests
- Complete the claim process if any.
Internal Complaint from Customers
- Work closely with other BU to get the full information to handle the shipment
- Support other BU to provide the best service to the customers
Initiative Create new initiative for development and improvement
Compliance assurance
- Follow up with AR/CS team and support deal payment with Shipper/agent.
- Follow Operations activities such as customer complaint, delivery status.
- Increase working efficiency
- Decrease the number of mistake of operation: Monitor procurement; follow KPI- Operation process strictly; …
- Compliance with Company Regulation, policies, SOP of BU, current law.
- Provide outstanding and exceptional customer service.
RESPONSIBILITY

Ensure to finish files before deadline
Ensure to send the booking, document on time
Ensure no complaints from internal & external customers
Ensure to satisfy customer request

QUALIFICATIONS
• Knowledge of Transportation industry
• Good Computer skills (MS Office)
• Bachelor, college of foreign trade economic
• Good in English (B Level)
INTERNAL & EXTERNAL RELATIONSHIPS
Report directly to A/F supervisor from AF Dept
Interaction with other BU: Sales, Operation, …
Report Indirectly to Head BU as required
EXPERIENCE
3 year – experience of the role
Working for Logistic, Transportation, Express …is preferred
SKILLS & COMPETENCY
• Adaptability
• Customer – oriented
• Communication
• Planning – Organizing & Supervising
• Team work
• Initiative
COMPETENCY
• Customers Centric
• Leading Others
• Integrity
• Integration
• Business Acumen

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-05-10 03:40:03