Air Customer Service (Phỏng Vấn - Nhận Việc Sau Tết)

Handle customer complaints and exceptions professionally, providing effective solutions.
Prepare and check shipping documents (Air Waybills, House Waybills, commercial invoices, etc.) accurately and in a timely manner.
Calculate freight rates and prepare customer quotations.
Act as the main operational contact for customers, handling all daily air freight inquiries and shipments.
Coordinate with airlines, ground handlers, and overseas agents to arrange bookings, space allocation, and flight schedules.
Work closely with the customs team to ensure smooth export/import processes. Maintain accurate and up- to- date records in the company&039;s system.
Provide customers with timely and proactive updates on shipment status, tracking, and any potential issues.

Must have 2- 3 years of working experience in air freight customer service/operations, preferably in a forwarder company.
Proficient in MS Office (Word, Excel, Outlook).
Solid understanding of international air freight procedures and documentation.
Strong customer service orientation, problem- solving skills, and ability to work under pressure.
Education: Diploma/Degree in Logistics, Supply Chain, or related field
Good communication skills in both Chinese and Vietnamese (verbal and written), English speaking is a plus.
A team player with high responsibility and a keen eye for detail.
ỨNG VIÊN ỨNG TUYỂN CV SONG NGỮ: ANH- VIỆT, HOẶC TRUNG- VIỆT (bắt buộc)

Opportunities for professional training and career development in a growing company.
Attractive Salary: 12,000,000 VND- 15,000,000 VND per month (based on experience and interview performance).
Full benefits according to Vietnamese Labor Law (Social Insurance, Health Insurance, Unemployment Insurance).
Dynamic, supportive, and international working environment.

Cập nhật gần nhất lúc: 2026-02-14 07:00:04