Air Cargo Reservation & Customer Services (Hà Nội)

Monitor space availability ex hub for sales orientation.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline&039;s principles to arrange suitable space and Manage and fulfill Allotment space.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle&039; guideline.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Working location: Hanoi, Vietnam.
Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
Perform other duties as assigned.
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Good in English.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Priority for candidates have IATA Certificates.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Positive attitude and a willingness to learn.

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Cập nhật gần nhất lúc: 2026-03-13 06:25:02