Operations duties (40%)
Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Merchandise is fully replenished, in good conditions & quality.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders raised by Group Leader(s).
– Order stock directly with Suppliers and receive stock from MMD.
Non- merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• Fire safety procedure is carried out properly
• POP execution is carried out properly
• All backrooms are locked in good conditions
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisor.
Customer service (20%)
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Sales and Profits (20%)
– Brief promoters on promotion scheme.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.
Manpower management (10%)
– Plan Monthly Division’s duty roster and manpower schedule.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Motivate, training and develop staff in order to encourage their professional development.
– Take part in recruitment & selection activities for Division’s staffing.
– Identify potential staff for succession planning purposes.
– Ensure sufficient manpower during business in ad- hoc situations.
Rules and Regulations & Other duties (10%)
