Support Operations management to Store Manager
– Ensure the store day to day operations are ready for business.
– Plan and monitor the manpower requirement and take necessary steps to fulfill the requirement to ensure good customer service is provided.
– Ensure high standard of backroom, backyard in store.
– Build up good relationship with AM, ADV, other partners.
– Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
– Ensure all company properties are in serviceable condition.
– Cooperate and build a good relationship with the local Authority to do the community activities.
– Attend to customer complaint wherever necessary and take appropriate steps to solve such complains promptly.
– Ensure reports, invoices are timely submission to Head Quarter for onward processing.
Sales and profit management of line in charge
– Markets merchandise by studying advertising, sales event, analyzing operating and financial statements for profitability ratios
– Responsible for Sales, Profit and Loss of the line in charge, PA zero, discount EOD (if cum Foodline 2 or Foodline 1), T.O.D & Loss (if cum Hardline, Softline, Foodline 1)
– Work towards achieving financial objectives set by the management by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
– Control shrinkage level within the budget.
Admin, CS- Cashier
– Ensure all store accounting and administrative manual and procedure are being complied.
– Ensure that the operation of Cash registers, Customer Service, Admin, Sales line in store is managed properly, timely and accurately.
– Approve and authorize all relevant documentation for timely submission to Head Quarter.
Operations duties:
Merchandise management: Supervise subordinates to ensure:
– Plan, prepare and assign tasks for subordinates for bi- annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
Non- merchandise management
– Operational equipment , lighting and fixtures (gondola, wagon, etc) are in good conditions.
– Sales floor / Pillar/ wall is kept clean and tidy.
– Make order request for equipment and get approval from Store Manager.
Customer service
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
QC, SPA, HR management
– Ensure that the overall aestheticism of AEON GMS in term of Marketing and POP (Price of Promotion), VMD information board, notice board, standee design and display as well as the execution of decoration projects
– Manage administrative tasks of HR operations for Store’s smoothy.
– Ensure that quality control of merchandise from receiving area, processed and packaged at AEON are complied with the Government and AEON’s regulations.
Rules- Regulations & Other tasks
– Execute store opening & closing.
– Ensure all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters, security guards.
– Perform additional duties as assigned by the Store Manager.
– Ability to relocate to other Stores as per Company’s assignment.
– Maintain safe working conditions for employees and customers; Solve safety concerns quickly.
