Account Manager (Client Success Manager)

Job description:

Prepare daily/weekly/monthly reports on work status.
Analyze customer needs to proactively find, approach and exploit potential customers using the Company&039;s services.
Develop and implement Marketing strategies with the project&039;s Marketing team to build the Company&039;s brand to customers.
Continuously contact support, listen to customer feedback about the Company&039;s services quickly and promptly.
Build, manage and develop customer relationships.
Complete contracts and support the customer payment process.
Promote contract signing, negotiation and implementation of contract signing procedures with customers.
Coordinate with the technical department in identifying, reporting and resolving technical problems that arise when customers use the service;

Benefit:

Young, dynamic, enthusiastic and modern working environment.
Bonus for completion of work every month.
Opportunity to become an official employee and enjoy benefits according to Vietnamese labor law
Teambuilding and annual company trip
Minimum 12 paid leaves per annum for all employees after probation
Free coffee and drinks at the mini bar, and a pantry full of free food.
Men’s Day, Women’s Day, Children’s Day, Mid- Autumn Festival and other benefits under the provisions of the company
Salary: 10,000,000 VND- 25,000,000 VND + KPI
13th- month salary, public holidays bonus (2/9, 30/4, 1/5,…)
Annual health check- ups at reputable hospitals (Hoan My General Hospital, Gia Dinh Hospital,...)
Accept remote work for candidates residing in other provinces

Knowledge:

Proficient in English (listening, speaking, reading, writing), equivalent to Ielts 6.0
Knowledge of Web/App products and services, B2B SaaS services
Have knowledge in the field of business development, customer care, B2B Sales or equivalent experience.
Ability to build and develop cooperative working relationships with customers and partners. Have a wide network with companies and individuals related to affiliate marketing needs, marketing advertising to find customers
Understanding the Affiliate Marketing market is an advantage
Have knowledge of sales and customer care processes.
At least 1 year of experience working in Sale SaaS Platform/Business Development in Technology companies and SaaS services.

Skill:

Skills to build and maintain good customer relationships.
Teamwork and independent skills.
Customer support skills
Responsibility, sociable personality, cheerful, proactive in work, and learning mindset
Proficient office tools (Word, Excel, PowerPoint).
Good negotiation and sales closing skills.
Good communication and presentation, negotiation, and task handling skills;

Cập nhật gần nhất lúc: 2024-04-09 15:50:38